Mike is a free AI-powered specialist that helps heavy-duty truck and trailer operators, mechanics, and fleet managers identify parts and diagnose issues quickly. Simply describe a symptom, upload a photo of an old part, or enter a VIN — Mike returns the correct part number, suggests where to start, and can order the replacement from PartsNow.ai. No account, no cost, available 24/7 in English and Spanish via chat, phone, or text.

What Makes Mike Stand Out

Symptom-based search: Describe the problem in plain language — no part numbers or technical terms needed.
Photo & VIN recognition: Snap a picture of the old part or enter a VIN to instantly find the right replacement.
Multi-channel access: Chat on the website, call, or text — works any hour, in English or Spanish.
No account, no commitment: Get answers for free without signing up or purchasing anything.
Integrated ordering: Mike can pull the part from PartsNow.ai and arrange shipping or local pickup in Knoxville, TN.

Who Should Use Mike

Owner-operators and truck drivers: Get instant help when a truck breaks down at any hour, without waiting for a shop.
Fleet managers and repair shops: Speed up diagnostics and parts identification across multiple makes, reducing downtime.
DIY mechanics and technicians: Identify unfamiliar parts quickly using photos or descriptions, especially when labels are worn off.

Frequently Asked Questions

Is Mike really free to use?

Yes. You can ask Mike questions and get part recommendations without any payment or account. There is no obligation to buy anything.

How does Mike identify parts from a photo?

Upload a clear image of the old part, and Mike's AI compares it against a database of heavy-duty truck and trailer components to find the matching replacement.

What types of trucks does Mike cover?

Mike supports all major heavy-duty makes — Freightliner, Peterbilt, Kenworth, Mack, Volvo, and International — including brakes, air systems, electrical, engine, filtration, driveline, hydraulics, and trailer parts.

Mike (PartsNow.ai)